“ I have within the last three weeks, received a total hip replacement in both hips. I was referred to ProActive by my surgeon, Dr. Jeffrey Jaglowski. This is my experience so far. There is plenty of parking available and the building is relatively quiet, and nice and cool. Lisa is professional, caring, compassionate, and knowledgeable about the human body. I appreciate that on my first visit with her she took the time to ask me many questions about my condition, and also about my lifestyle and family. She wanted to know about me as a person so that she could best treat me as a patient, and I found that to be awesome! Lisa was able to give me ideas to modify some surgeon-given exercises, as well as help me understand the reasons for certain discomfort I was experiencing. I watched Lisa interact with other patients before it was my turn, and I was impressed by the consistency of her kindness. She used a gentle touch, in my case to accommodate my pain level, yet she's also strong and can apply strength when appropriate. The facility at ProActive is calm, yet also fun, as the team interacts with one another and also the patients. It is clean, well organized, and well equipped with all kinds of PT necessities. There was another PT caring for a patient while I was there. This lady had such a warm smile and pretty reddish hair, but I don't know her name. What I do know is that she looked like she genuinely enjoyed taking care of her patient, and the patient appeared to appreciate her helping hand. She was giving what looked like a wrist massage, and I must say it looked so relaxing! Aundrea the PT Tech took my vitals and introduced me to Lisa. She has such a kind demeanor. Alex welcomed me as I walked in for my appointment. She's friendly, kind, and was eager to accommodate me with upcoming appointments. In fact, Alex is the reason I chose this location in Webster instead of the Pasadena location which is just down the road for me. It was Alex's professionalism and friendliness on the phone, coupled with her positive attitude and encouragement that won me over. I'd much rather drive a longer distance and be welcomed by friendly happy people, so here I am at ProActive in Webster with this great team of caregivers! ”